Refund policy

Return and Refund Policy Last Updated: January 24, 2025 At Permutorium, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Returns Items must be unused, unopened, and returned within 30 days of delivery for a refund or exchange. Products must include all original packaging, accessories, and documentation. Contact us at laceykane@proton.me or +1 800-275-8777 to request a Return Authorization Number (RAN). Returns without a RAN will not be accepted. Return shipping costs are the responsibility of the customer unless the return is due to our error. Refunds Refunds are processed within 5-7 business days after receiving and inspecting the returned item. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error. Damaged or Defective Items If your item arrives damaged or defective, contact us immediately for a replacement or refund at no extra cost. Non-Returnable Items Opened or used consumable products. Custom or personalized items. For any questions, please reach out to: 📧 Email: laceykane@proton.me 📞 Phone: +1 800-275-8777